healthcarepathlabs.in is our online booking portal with Integrated Payment Gateway for the customers who wish to avail our service by making an advance payment to Health Care Pathology Lab Private Limited.

Enlisted herewith are the refund policies in the event of cancellation of order.

1. Sample Not Collected (In Online Payment Case)
   The entire amount paid will be refunded in the following mentioned scenarios :
   1. If booking has been done and there is no service provider in that area.
   2. If customer has done multiple bookings due to system error.
   3. If service provider has not made any adequate attempt to provide service.In all the other scenarios other than ones mentioned above, Rs 100 will be deducted as cancellation charges.
2. Sample collected but not processed
   1. Refund after debiting the handling charges of Rs. 200 to Rs. 300 per order if customer has requested to stop the processing after collection.
   2. If due to some pre-analytical and transportation issues, customers are entitled to get only 100% of the paid amount from us.
3. Sample collected, processed and reported successfully.
   1. No refund on cancellation subsequent thereto.
4. Sample collected, processed but cancelled completely by laboratory (all tests unreported) due to technical reasons Hoo health care pvt ltd being a major player in clinical biochemistry, and world’s largest for thyroid testing, analysis of all thyroid parameters along with many others are covered under this technology. The analyzers working under this principle in our lab floor include:
   1. If in case patient denies to avail the re-testing, refund will only be applicable for 60 days in the accounts, if details provided. (Account Number, Account holder Name, Bank & Branch Name with IFSC Code)
   2. Once refund is processed it will take 7 to 10 working days to reflect in your account.

Terms of Services

Conditions of reporting

• The reported results are for information and for interpretation of the referring doctor only.
• It is presumed that the tests performed on the specimen belong to the patient named or identified.
• Results of tests may vary from laboratory to laboratory and also in some parameters from time to time for the same patient.
• Should the results indicate an unexpected abnormality, the same should be reconfirmed.
• Only such medical professionals who understand reporting units, reference ranges and limitations of technologies should interpret results.
• This report is not valid for medico - legal purposes.
• Neither Health Care Pathology Lab, nor its employees / representatives assume any liability, responsibility for any loss or damage that may be incurred by any person as a result of presuming the meaning or contents of the report.

Explanations

• Majority of the specimen processed in this laboratory are collected by Pathologists and Hospitals and we call them as "clients".
• Name- The name is as declared by the client or the personnel who collected the specimen.
• Ref. Dr.- The name of the doctor who has recommended testing - as declared by the client.
• Labcode- This is the accession number in our laboratory and it helps us in archiving and retrieving the data.
• Barcode - This is the specimen identity number and it states that the results are for the specimen bearing that barcode (irrespective of the name).
• SCP - Specimen Collection Point -This is the location where the blood or specimen was collected as declared by the client.
• SCT - Specimen Collection Time - The time when the specimen was collected as declared by the client.
• SRT - Specimen Receiving Time - The time when the specimen reached our laboratory.
• RRT - Report Releasing Time -The time when our pathologist has released the values for reporting.
• Reference Range- Means the range of values in which 95% of the normal population would fall.

Suggestions

• Values out of reference range requires reconfirmation before starting any medical treatments.
• Retesting is needed if you suspect any quality shortcomings.
• Testing or retesting should be done in accredited laboratories.
• If you have any grievances, call us at 8237357370 or send mail to hclpath@gmail.com